A leading MedTech company is seeking an Operations Transformation Manager to join its customer service team.

In this role, you will be responsible for redesigning and scaling customer service processes and systems to support a significantly expanding customer base.

Key Responsibilities:

• Evaluate current customer service workflows and technology stack, establishing both the "As-Is" and "To-Be" states for the department.
• Select and implement new technology platforms that will drive the business forward, ensuring seamless integration into existing operations.
• Manage any necessary changes to the current team structure to support the transformation.

Requirements:

• Proven experience as a management consultant, with expertise in analysing and designing business process flows.
• Strong background in assessing technology stacks, implementing new tools, and training teams on new systems.
• Strong analytical and problem-solving skills with a hands-on approach to identifying and overcoming operational challenges.
• Demonstrated ability to manage organizational change and guiding staff through technology transitions while minimizing disruption.

Details:

• Start date: November 2024
• Duration: 6 months
• Location: Hybrid (Tuesdays and Wednesdays in-office preferred)
• Day rate: £400 - £600 depending on experience